TALK: A Simple Acronym For Improving Customer Experience

Treating everyone as a customer is at the center of any Continuous Improvement strategy.

Many chances to improve a customer’s experience are lost due to a┬álack of┬ácommunication. Here is a simple acronym that can be used to keep them in mind:


Tell them that you want to hear feedback whether positive or negative.


Analyze their feedback.


Listen to their take on your analysis.


Keep working at improving their experience.


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