TALK: A Simple Acronym For Improving Customer Experience


Treating everyone as a customer is at the center of any Continuous Improvement strategy.

Many chances to improve a customer’s experience are lost due to a┬álack of┬ácommunication. Here is a simple acronym that can be used to keep them in mind:

T

Tell them that you want to hear feedback whether positive or negative.

A

Analyze their feedback.

L

Listen to their take on your analysis.

K

Keep working at improving their experience.

 

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